HealthBound Medical Terms & Conditions
By creating an account, accessing the platform, or using any of our services, you agree to be bound by these Terms, including our Privacy Policy. If you do not agree, you must not use our services. If you are accepting on behalf of a company or organisation, you confirm that you are authorised to do so.
Online Pharmacy Services Pty Ltd trading as Health Bound Medical, (ABN 76629636246) are a team of Health professionals and Prescribers, including GPs, pharmacists, dietitians and nurse practitioners, coming together to support health access and support for patients wanting to improve their weight and metabolic health.
You can contact us at our email enquiries@healthbound.com.au
Our services are not suitable for emergencies. If you are experiencing chest pain, breathing difficulty, stroke symptoms, or any other urgent medical condition, do not use our Platform, call 000 immediately. Using our services does not guarantee a prescription or medical treatment. Prescribers exercise their own clinical judgment. We are not responsible for ensuring the suitability or availability of any medication.
4.Term and Variations
These Terms take effect when you create an account and remain in force until your account is terminated.
We may update these Terms by providing written notice. If you continue using the Service after 30 days or after clicking “I accept,” you are deemed to have accepted the updated Terms. If you do not agree, you must close your account.
5.Eligibility
You must be at least 18 years old to use our services.
6.Our Services
We offer:
To access services, you must create an account through our practice management system Halaxy. You agree to:
To book a consultation, you can book using the online calendar. If you are a new patient, you must complete the Initial Consult Form that comes as part of your initial booking process. If this form is not completed 1 hour before your booked appointment, we reserve the right to rebook your appointment to a more appropriate time.
Once we receive your booking and completed form – we will try to call you within 15 minutes however we might get delayed. Rest assured that we will call you on the same day of the booking.
If you are an existing patient – you are welcome to book at any time that suits you. Existing patients can use the online calendar and book “follow up” appointment.
You may cancel a booking by contacting us via email.
If you cancel more than 24 hours before your appointment, there will be no penalty.
If you cancel less than 24 hours before, or miss the consultation, we reserve the right to charge you a fee for a rebooking of your initial consult.
If you are an existing patient who books ongoing follow up appointments and misses these appointments or cancels them 24 hours before, more than twice in a 6 month period, we reserve the right to charge you an additional cancellation and rebooking fee in addition to your next month’s subscription.
We may need to reschedule a consultation due to unforeseen circumstances. If we cannot find a new time that suits both parties, no penalties will apply.
Prescriptions are issued at the prescribers discretion based on your medical condition and history.
Prescriptions for weight loss will be sent to our partnered Pharmacy Chemist Australia for delivery to your home. We are not a script only service.
For repeat scripts or changes to your script, you may need to book another consultation.
At HealthBound, your initial consult to determine your eligibility is free. From this point, if you progress with the program, your fees must be paid upfront as specified in the Financial Consent you receive in the first consultation.
You must use a valid and authorised payment method. We use the Halaxy payment gateway for payments, and these payments must be received before your script is sent. You may also be required to agree to Halaxy’s terms. We may pass on processing or gateway fees.
If your payment is late, we may:
You must:
We collect, use, and disclose personal and sensitive information in accordance with our Privacy Policy, available at www.healthbound.com.au
By using our services, you consent to the handling of your personal information as described in the Privacy Policy.
If you do not provide required personal information, we may not be able to provide services to you.
We aim to provide continuous access but do not guarantee uninterrupted service.
We are not liable for downtime due to maintenance, third-party failures, or events outside our control. We will provide reasonable notice for planned outages.
All intellectual property in our services, including the information and support materials we supply, remains ours. You must not copy, reproduce, reverse-engineer, or misuse any of our intellectual property.
We may use any feedback you provide without obligation or compensation.
We do not claim ownership of your data but have the right to access, store, analyse, and use it as required to deliver our services.
We may also:
You are responsible for backing up your data and ensuring its integrity.
Each party agrees to keep the other’s confidential information private and only use it as necessary to perform obligations under these Terms.
Confidential information may be disclosed if required by law.
Nothing in these Terms limits your rights under Australian Consumer Law or other applicable consumer protections.
If our services are not ordinarily for personal or domestic use, our liability is limited to resupplying the service or reimbursing the cost.
To the extent permitted by law, we are not liable for:
We may suspend or terminate your account if:
To ensure a safe and supportive environment for both patients and healthcare professionals, the following guidelines apply to all users of our telehealth services:
Assignment: You must not transfer your rights under these Terms without our written consent. We may assign our rights or transfer debts to third parties.
Disputes: Disputes must first be attempted to be resolved through good faith negotiation.
If unresolved and you are in Australia, mediation applies via the Australian Disputes Centre.
Force Majeure: We are not liable for delays caused by events outside our control.
Governing Law: These Terms are governed by the laws of Queensland, Australia. Disputes must be resolved in Queensland courts.
Notices: Notices to us must be sent via email to enquiries@healthbound.com.au. Notices to you will be sent to your registered email address.
Marketing: We may send you marketing emails. You may opt out at any time.
Relationship: These Terms do not create a partnership, agency, or employment relationship.
Third-Party Links: Our service and partners may provide support materials that contain links to third-party sites. We do not control or endorse them and are not responsible for their content or your use of them. We may receive commissions from certain linked providers.
Account: Your registered profile on the Halaxy platform.
Platform: The online system where consultations and services are provided.
Prescriber: A registered Australian medical practitioner engaged via our Platform.
Services: Access to consultations, the Platform, and related features.
Your Data: Information, documents, and materials you provide through the Platform.
Personal Information: Information that identifies or can identify an individual.
Confidential Information: Non-public information exchanged under these Terms.
Consequential Loss: Includes indirect loss such as loss of profits, business, or data.
For any questions about these Terms, please contact:
Email: enquiries@healthbound.com.au